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2
Apr
After a few years of arms length fiddling I decided to jump back in and sell a few things on eBay.
It seems that certain things have changed?
You see, I sold an item to some bloke who took almost 3 weeks to pay up. After the first week of waiting I emailed to find out what was going on and he informed me that for some reason his eCheque went loco and he had no idea why.
Today, I posted the item so it was feedback time!
Because of the problems with the sale I decided to leave NEUTRAL feedback. However, when I tried to add the fact that there had been problems with the sale and therefore NEUTRAL feedback seemed the right choice I was barraged with an eBay tutorial on why I shouldn’t do this?
I also found this nugget of information that goes some way to explain why NEUTRAL feedback is seen as the next worst thing to a Nazi Fox Hunter:
NEUTRAL FEEDBACK SHOULD NEVER BE GIVEN (FIRST) – sellers generally prefer NO FEEDBACK whatsoever to Neutral or Negative. Neutral is generally considered to be a “faux negative”.
All I have to say is. What?
Surely people are intelligent to work out that NEUTRAL is not good or bad but somewhere in-between.
I find the fact that eBay would not allow me to add NEUTRAL feedback until I had filled in some dummy questionnaire quite insulting. If they hate the idea of NEUTRAL feedback so much why do they still persist to have it as an option?
If they maintain that their users are idiots and do not understand the word NEUTRAL then hey should just get rid of any middle-ground feedback options and go with a simple good/bad approach.
- Published by mkjones in: General
3 Responses to “Is eBay ‘Neutral Feedback’ really such a bad thing?”
I completely agree. I just has someone PM me, angry that they have had neutral feedback. The item stated it was in good condition, boxed (with a pic of the original box), etc. When it arrived it was just the item in a box with no leads, instructions, etc. He did not lie, it was a boxed product, but I feel that I was given a slightly wrong impression.
I think I was right to give neutral, it was not positive – but he did not lie (the product was boxed), so it was also not negative.
Ebay should have more guidelines to explain to those who do not know what neutral means! Not imply (as they do) that it basically means “bad” as this doesn’t help the idiots who have no idea what neutral actually means.
I am confused about this as well. If you are given an option in software that should ‘never’ be used, I feel that is a terrible design!
My dilemma is that I received an electronic product from a seller on eBay for $20. The product was broken out of the box. I paid the $6 to get it shipped back to the seller in order to receive a replacement. That is an extra 30% of cost and another two weeks to get my item! The seller solved my issue, but I had to go through extra hassle. I don’t consider this positive, but I wouldn’t say it is negative since it was resolved. Therefore, I think I would be right to leave a neutral feedback. Why the heck would anyone say that neutral should never be left!?
Personally i would like to see an end to neutral feedback. There are only 2 feedback types positive and non-positive (negative and neutral)
If a buyer is unhappy they should either leave negative or contact the seller. I personally give a full refund on return of the item.
I would rather recieve negative feedback than neutral. 100 % positive feedback is important to me and I hate someone to end mine 100% record by a minor mistake somewhere that wasnt my fault. All non-positive feedback can be avoided by always offering a refund.
No Feedback left is better than non-positive. This should be an option when leaving feedback. ie. Positive / Negative / I dont want to leave any feedback / i want to leave feedback at a later date
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