Michael Kimb Jones

My recent problems with Hotpoint came to a stop today with the news I would finally be receiving a new fridge freezer as a replacement for my faulty one.

Here is a photo of the wonderful freezing device that will grace my kitchen in the next week:

Its actually a different model from the one I have right now as they no longer supply my original device. Hopefully the improvements they have made mean it will not break down in 6 months time.

Although I am happy with the news I still feel as if it was a lot of fuss to get what was eventually the right outcome. Others in my position may have given up or been cheated by the bureaucracy-driven Hotpoint service centre.

Look around the web and its clear to see that Hotpoint are far from competent or responsible when it comes to customer service.

Now I know how they work I am glad I didn’t take them up on the offer of an “extended warranty”.