Comments on: Is eBay ‘Neutral Feedback’ really such a bad thing?

By: RL

RL — Thu, 22 Dec 2011 13:44:48 +0000

Personally i would like to see an end to neutral feedback. There are only 2 feedback types positive and non-positive (negative and neutral)

If a buyer is unhappy they should either leave negative or contact the seller. I personally give a full refund on return of the item.

I would rather recieve negative feedback than neutral. 100 % positive feedback is important to me and I hate someone to end mine 100% record by a minor mistake somewhere that wasnt my fault. All non-positive feedback can be avoided by always offering a refund.

No Feedback left is better than non-positive. This should be an option when leaving feedback. ie. Positive / Negative / I dont want to leave any feedback / i want to leave feedback at a later date

By: James

James — Wed, 19 Oct 2011 04:49:11 +0000

I am confused about this as well. If you are given an option in software that should ‘never’ be used, I feel that is a terrible design!

My dilemma is that I received an electronic product from a seller on eBay for $20. The product was broken out of the box. I paid the $6 to get it shipped back to the seller in order to receive a replacement. That is an extra 30% of cost and another two weeks to get my item! The seller solved my issue, but I had to go through extra hassle. I don’t consider this positive, but I wouldn’t say it is negative since it was resolved. Therefore, I think I would be right to leave a neutral feedback. Why the heck would anyone say that neutral should never be left!?

By: Anthony

Anthony — Sun, 13 May 2007 13:10:55 +0000

I completely agree. I just has someone PM me, angry that they have had neutral feedback. The item stated it was in good condition, boxed (with a pic of the original box), etc. When it arrived it was just the item in a box with no leads, instructions, etc. He did not lie, it was a boxed product, but I feel that I was given a slightly wrong impression.

I think I was right to give neutral, it was not positive – but he did not lie (the product was boxed), so it was also not negative.

Ebay should have more guidelines to explain to those who do not know what neutral means! Not imply (as they do) that it basically means “bad” as this doesn’t help the idiots who have no idea what neutral actually means.